Our STS Gold Standard Customer Experience
Our customers are at the heart of everything we do. Our team work hard every day to provide customers with market leading products, delivered on time, and all with an outstanding customer service.
The STS Gold Standard Customer Experience sets out the activities and process we undertake across our business in our mission to provide you with an
outstanding experience. We have also set out performance metrics for each
key activity to hold ourselves accountable for their delivery.
Our STS Gold Standard Customer Experience
Our STS Gold Standard includes:
Our Golden Response
We process quotes, queries, sales orders and new account requests within our Golden Hour, ensuring you will always have a confirmation or response within 60 minutes.
And we aim to answer every call within 5 seconds, so you don’t have to wait for a response.
Our Golden Delivery
We know how important it is for you to have the STS products your customers want on your shelves and in your centres so they can buy what they need, when they need it.
That’s why we aim to deliver our key product lines from stock, so you don’t have to wait. And we’re proud of our 99% delivery in full and on time (DIFOT) performance which ensures orders are fulfilled as promised.
Our Golden Quality
We only supply quality products that have passed our rigorous STS testing process so you can be assured your customers will be buying products that do exactly what they are supposed to do, to the highest of standards.
