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Dunlop Multi Skill 2017 Grand Final!

Tuesday, 20 June 2017 16:18:52 Europe/London

Dunlop Multi Skill 2017 Grand Final!

On Thursday 15th June, Eddie, Dan, and Rachel jaunted over to Building Adhesives Ltd in Trentham for the final of the Multi Skill 2017 Challenge. This was it, the culmination of six weeks of college visits, of students becoming college champions and vying for a position in the Grand Final. 

STS and NoMorePly were keen to engage in the Multi Skill challenge as we believe in the impact training can have on the industry. With there being such a skills shortage in the construction sector, it really is key that the future construction workers are inspired to stay within the industry and nurtured to grow and develop, and the Multi Skill Challenge is a great example of that. The Multi Skill Challenge is a great way to engage with the next generation of professionals and give back to them, not to mention encourage them for the future. We were overjoyed to be asked to be partners on this challenge and to work with such a great bunch of people at Dunlop.

Multi Skill Collage 1The day started with a welcome presentation from Debi and Gareth of Dunlop, and then the challenges began. The students were split into three groups and set off on their first challenge.

There were three disciplines in total - Carpentry, Painting & Decorating, and Tiling. Nicola Butcher, double award winning carpenter judged the carpentry challenge with a keen eye; Wayne De Wet, multiple award winning decorating consultant judged the painting and decorating challenge; Dave Rowley, lead judge for the national SkillBuild finals for wall and floor tiling and Training Manager at Dunlop was judging the tiling challenge. Three wonderful judges that are outstanding in their fields, and they were gracious enough to give up their time to attend, for which we were all grateful.

The carpentry challenge consisted of cutting a 90 degree external mitre, 90 degree internal scribe and then finish with a mitred return to the wall.
The painting and decorating challenge consisted of neatly filling in different sized holes with the appropriateMulti Skill Collage 2 material and correctly measuring and applying two drops of patterned wallpaper.
The tiling challenge consisted of correctly installing 12mm NoMorePly onto plasterboard, and then tiling a pattern onto the board including cutting the tiles to size. 

The day progressed and the challenges continued, the college champions expertly completing one challenge after another, whilst being expertly overseen by us, Dunlop and the judges. 

Lunch rolled around and the champions enjoyed it in the Stoke sunshine before heading back in for the third and final challenge of the day. 

The challenges were completed at around 15:00, and the judges went to tally the marks and confer on a winner. The college champions waited anxiously in the auditorium for the announcement. 

Multi Skill Collage 3Finally, after much waiting, the presentation started. Debi handed out certificates and goody bags to all of the college champions, but as always there can only be one winner.

After the votes had been counted and verified, the winner was announced as Jason Skitt of Walsall College! Jason collected his trophy and looked absolutely delighted doing so. 

We at STS and NoMorePly would like to congratulate Jason massively on his win, and thank everyone involved both on the day and throughout the heat stages. 


Here's to #MultiSkill2018!

Check out more pictures and videos on our Twitter and Dunlop's FacebookFor more information on our training, click here.

 Winner Picture


Comments | Posted in Features By Rachel Kelsey

Kaskade vs NoMorePly Wetroom - a comparison

Friday, 21 October 2016 10:14:28 Europe/London

Kaskade vs NoMorePly Wetrooms - A Comparison

Since the launch of the NoMorePly wetroom system earlier this year, STS now offer two ranges of wetroom system, each with their own features and benefits. This post seeks to explain the differences (and similarities!) to hopefully help make your decision on which wetroom to choose an easy one. 

Kaskade Wetrooms

Kaskade wetroom trayThe Kaskade wetroom tray is STS' original wetroom tray. Kaskade trays are made from fibreglass and can sit directly on the floor joists with no extra support necessary.
As the trays are fibreglass, normal cement-based tile adhesives do not adhere to the trays satisfactorily and therefore we recommend the Megalastic Wetroom Tile Adhesive for tiling onto them, which will give you the full guarantee.
As they don't need to be supported, fitting the Kaskade trays is quicker than the NoMorePly wetroom trays.
Kaskade trays can be used with tiles, mosaics and vinyl floor coverings, as well as electric underfloor heating systems. 
Kaskade wetrooms have a lifetime guarantee for complete peace of mind. 


NoMorePly Wetrooms 

NoMorePly Wetroom

The NoMorePly wetroom tray is our most recent development. It is a foam core tray and because of this it needs to be fully supported underneath and cannot sit straight onto joists. 
Unlike the Kaskade trays, NoMorePly wetroom trays can be tiled onto with pretty much any adhesive.
Fitting the NoMorePly wetroom trays does take longer than the Kaskade trays, but they are cheaper to buy than the Kaskade trays.
NoMorePly wetroom trays have a watertight promise and a lifetime guarantee, which will ensure your wetroom looks great for years to come. 

Both trays come in three sizes - 1000mm x 1000mm, 1200mm x 900mm and 1500mm x 800mm with a central drain and 1200mm x 900mm with a linear drain.
Both types can be adapted to suit other dimensions if required by simply cutting the shower tray and sealing the cut edge with MegaStrength adhesive.
Both tray types are fully waterproof so you don’t need to apply any extra membranes to the trays.

We hope this post has been helpful. Click here to see our full range of wetroom trays. 

Comments | Posted in Features By Rachel Kelsey

The Importance of good customer service

Thursday, 6 October 2016 16:23:32 Europe/London

The Importance of Good Customer Service


Good customer service is about understanding the needs of different customers, keeping promises and delivering consistently high standards. Eight out of ten customers say that good customer service can influence their choice of company, according to the 2013 Which? survey. Four in ten would be willing to pay more for better service and 86 per cent of respondents would leave an organisation that treated them poorly. The cost of bad customer service far outweighs the cost of good customer service. 

A great customer service team is an integral part of any successful business. Whether your customers are one-man operations or huge companies, treating them with respect and care is one of the best ways to strengthen your company’s reputation. Having a great customer service team is what is going to keep your customers coming back to you time after time - initially, good prices and cheap deals might entice new customers, but having a good relationship with a customer is what will keep them. 

Having a great customer service team doesn't just benefit your customers, it also benefits your business. The best way to promote your business is by word of mouth marketing. Similarly, bad customer service can impact massively on your company's reputation. With the popularisation of social media, you can almost guarantee if something good or bad happens, people are going to share it on their social media networks. This leads to direct publicity for your business, and there are many, many examples in the news these days - some good, and some awful. This proves that your customers are talking about you, and it's up to you to join in the conversation and influence the outcome.

So, what are the easiest ways to encourage a great customer service team? Being honest and open with your customers is a great starting point, even if it means confessing to a problem. Communication is always key, especially when something has gone wrong, and if your customers know about problems then you can work with them to resolve them. Ease of communication is another big factor - having information readily available in different formats for your customers is a great way to keep a relationship strong. Finally, you should listen to feedback. It might get tiresome listening to complaints, but then at least you have direction on what needs fixing and it allows you to understand your customers' experiences. 

Do you have any feedback to share with us? Let us know here.

Natalie's faceWritten by Natalie Wainman, Customer Service and Office Manager at STS


Comments | Posted in Features By Rachel Kelsey

Drill Bits - What's the difference?

Thursday, 1 September 2016 14:11:03 Europe/London

Drill Bits - What's the difference?

As the popular ranges of porcelain tiles have become more and more difficult to drill, STS have stayed ahead of the game by bringing out different drill bits to suit different situations. In this article, we'll go over the differences between the different drill bits.



PorcelPlusThe PorcelPlus drill bits come in 6mm and 8mm, both of which come with two 4mm pilot hole drill bits. For best results with porcelain tiles, pilot with the 4mm and then follow with the 6mm or 8mm. The drill bits last longer if kept cool with water but are not water fed. The life expectancy is around 10-15 holes.



PorcelPlus Extra Dry  

8mm PPXDThe PorcelPlus Extra Dry drill bits are designed to be used dry, so no water tank is required for these bits.The PorcelPlus Extra Dry drill bits have a wax centre which keeps the bits cool during use. The drill bits are diamond tipped for longevity and come in 6mm, 8mm, 10mm and 12mm. The expected life of the bits is around 20 holes. 


PorcelPlus Extra Wet

8mm PPXW The PorcelPlus Extra Wet drill bits were designed for wet use only and come with a 
water  tank, which incorporates a drilling guide on the back. The bits come in a range of sizes from  6mm - 35mm and the expected life of the bits is 15 holes. 



Both of these drill bits are handy little tools to keep in your toolbox and are ideal for a bathroom project.


Porcelain Drilling Kit

Porcelain Drilling Kit The Porcelain Drilling Kit is a full kit comprising of a five litre water tank, a water fed swivel  connector, an adjustible drilling guide and a 6mm and 8mm bit, and other drill bits can be  added as required.The drill bits come in a wide  range of sizes, from 6mm - 126mm. The  expected life of the bits is 75+ holes.


This is a professional tool designed for long usage. 


We hope this has helped to outline the differences between the different types of drill bits. (Click Here) to view our range of drill bits.



Comments | Posted in Features By Rachel Kelsey
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