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Dunlop Multi Skill 2017 Grand Final!

Tuesday, 20 June 2017 16:18:52 Europe/London

Dunlop Multi Skill

 

A roundup of the grand final of the Dunlop Multi Skill Challenge

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Comments | Posted in Features By Rachel Kelsey

Kaskade vs NoMorePly Wetroom - a comparison

Friday, 21 October 2016 10:14:28 Europe/London

Kaskade vs NoMorePly Wetrooms - A Comparison


Since the launch of the NoMorePly wetroom system earlier this year, STS now offer two ranges of wetroom system, each with their own features and benefits. This post seeks to explain the differences (and similarities!) to hopefully help make your decision on which wetroom to choose an easy one. 


Kaskade Wetrooms

Kaskade wetroom trayThe Kaskade wetroom tray is STS' original wetroom tray. Kaskade trays are made from fibreglass and can sit directly on the floor joists with no extra support necessary.
As the trays are fibreglass, normal cement-based tile adhesives do not adhere to the trays satisfactorily and therefore we recommend the Megalastic Wetroom Tile Adhesive for tiling onto them, which will give you the full guarantee.
As they don't need to be supported, fitting the Kaskade trays is quicker than the NoMorePly wetroom trays.
Kaskade trays can be used with tiles, mosaics and vinyl floor coverings, as well as electric underfloor heating systems. 
Kaskade wetrooms have a lifetime guarantee for complete peace of mind. 

 

NoMorePly Wetrooms 

NoMorePly Wetroom

The NoMorePly wetroom tray is our most recent development. It is a foam core tray and because of this it needs to be fully supported underneath and cannot sit straight onto joists. 
Unlike the Kaskade trays, NoMorePly wetroom trays can be tiled onto with pretty much any adhesive.
Fitting the NoMorePly wetroom trays does take longer than the Kaskade trays, but they are cheaper to buy than the Kaskade trays.
NoMorePly wetroom trays have a watertight promise and a lifetime guarantee, which will ensure your wetroom looks great for years to come. 

Both trays come in three sizes - 1000mm x 1000mm, 1200mm x 900mm and 1500mm x 800mm with a central drain and 1200mm x 900mm with a linear drain.
Both types can be adapted to suit other dimensions if required by simply cutting the shower tray and sealing the cut edge with MegaStrength adhesive.
Both tray types are fully waterproof so you don’t need to apply any extra membranes to the trays.


We hope this post has been helpful. Click here to see our full range of wetroom trays. 

Comments | Posted in Features By Rachel Kelsey

The Importance of good customer service

Thursday, 6 October 2016 16:23:32 Europe/London

The Importance of Good Customer Service

 

Good customer service is about understanding the needs of different customers, keeping promises and delivering consistently high standards. Eight out of ten customers say that good customer service can influence their choice of company, according to the 2013 Which? survey. Four in ten would be willing to pay more for better service and 86 per cent of respondents would leave an organisation that treated them poorly. The cost of bad customer service far outweighs the cost of good customer service. 

A great customer service team is an integral part of any successful business. Whether your customers are one-man operations or huge companies, treating them with respect and care is one of the best ways to strengthen your company’s reputation. Having a great customer service team is what is going to keep your customers coming back to you time after time - initially, good prices and cheap deals might entice new customers, but having a good relationship with a customer is what will keep them. 

Having a great customer service team doesn't just benefit your customers, it also benefits your business. The best way to promote your business is by word of mouth marketing. Similarly, bad customer service can impact massively on your company's reputation. With the popularisation of social media, you can almost guarantee if something good or bad happens, people are going to share it on their social media networks. This leads to direct publicity for your business, and there are many, many examples in the news these days - some good, and some awful. This proves that your customers are talking about you, and it's up to you to join in the conversation and influence the outcome.

So, what are the easiest ways to encourage a great customer service team? Being honest and open with your customers is a great starting point, even if it means confessing to a problem. Communication is always key, especially when something has gone wrong, and if your customers know about problems then you can work with them to resolve them. Ease of communication is another big factor - having information readily available in different formats for your customers is a great way to keep a relationship strong. Finally, you should listen to feedback. It might get tiresome listening to complaints, but then at least you have direction on what needs fixing and it allows you to understand your customers' experiences. 

Do you have any feedback to share with us? Let us know here.

Natalie's faceWritten by Natalie Wainman, Customer Service and Office Manager at STS

 

Comments | Posted in Features By Rachel Kelsey

Drill Bits - What's the difference?

Thursday, 1 September 2016 14:11:03 Europe/London

Drill Bits - What's the difference?

As the popular ranges of porcelain tiles have become more and more difficult to drill, STS have stayed ahead of the game by bringing out different drill bits to suit different situations. In this article, we'll go over the differences between the different drill bits.

 

PorcelPlus

PorcelPlusThe PorcelPlus drill bits come in 6mm and 8mm, both of which come with two 4mm pilot hole drill bits. For best results with porcelain tiles, pilot with the 4mm and then follow with the 6mm or 8mm. The drill bits last longer if kept cool with water but are not water fed. The life expectancy is around 10-15 holes.

 

 

PorcelPlus Extra Dry  

8mm PPXDThe PorcelPlus Extra Dry drill bits are designed to be used dry, so no water tank is required for these bits.The PorcelPlus Extra Dry drill bits have a wax centre which keeps the bits cool during use. The drill bits are diamond tipped for longevity and come in 6mm, 8mm, 10mm and 12mm. The expected life of the bits is around 20 holes. 

 

PorcelPlus Extra Wet


8mm PPXW The PorcelPlus Extra Wet drill bits were designed for wet use only and come with a 
water  tank, which incorporates a drilling guide on the back. The bits come in a range of sizes from  6mm - 35mm and the expected life of the bits is 15 holes. 

 

 

Both of these drill bits are handy little tools to keep in your toolbox and are ideal for a bathroom project.

 

Porcelain Drilling Kit

Porcelain Drilling Kit The Porcelain Drilling Kit is a full kit comprising of a five litre water tank, a water fed swivel  connector, an adjustible drilling guide and a 6mm and 8mm bit, and other drill bits can be  added as required.The drill bits come in a wide  range of sizes, from 6mm - 126mm. The  expected life of the bits is 75+ holes.

 

This is a professional tool designed for long usage. 

 

We hope this has helped to outline the differences between the different types of drill bits. (Click Here) to view our range of drill bits.

 

 

Comments | Posted in Features By Rachel Kelsey
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